The Wholefood Collective’s Terms of Service
Welcome to The Wholefood Collective! (a.k.a. “TWC” or “we” or “us” or “the Company”). We are excited to have you as a community member. The following terms and conditions (collectively, these “Terms of Service”) apply to your use of www.thewholefoodcollective.com.au, including any functionality, services, promotions and competitions offered on or via
www.thewholefoodcollective.com.au (the “Website”). The Terms of Service also include our Privacy Policy, that you can review here: Privacy Policy.
Pricing
The Wholefood Collective is passionate about providing premium products at affordable prices. Prices can and do change regularly. Our website will be updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive or Goods and Services Tax (GST) where applicable. We derive our RRPs from taking a high, medium, and low price on the same product (weights are sometimes aggregated), found elsewhere online. We then average them, and set our RRP from that. This way, the savings advertised are actual, higher savings and not just savings worked off what the supplier ‘says’ they should be sold at.
Memberships
Annual memberships attract a joining fee. This fee is subject to change. This fee allows TWC to be sustainable and continue to provide affordable premium wholefood. Without it, we’d close tomorrow. The membership is by subscription. By purchasing a membership you agree to have the annual fee deducted from your chosen payment option on the 12 month anniversary of the initial membership purchase. If you don’t want this to happen, you can go to My Account>Subscriptions and make the ‘end date’ of your subscription the day before the next payment is due to be processed. Obviously, this means your membership will expire on that day and you will no longer have access to TWC’s sweet savings.
Emails are sent prior to the auto renewal every year, providing you opportunity to cancel your membership without fee or penalty, if you wish to stop saving hundreds. Cancellation is simply by logging in to your account and clicking cancel.
Secure payment
The Wholefood Collective currently offers one way to pay for your order – credit card. This payment option uses advanced SSL encryption to keep your transaction secure and do not cost you anything to use (The Wholefood Collective is charged as the seller, you are not charged as the buyer), so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to the payment gateway for full terms and conditions of use. PayPal will be added as a payment method shortly. We cannot view your credit cards details.
Product and Medical Disclaimer
While we do our best to ensure our information is correct and up to date, we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.
The Wholefood Collective cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.
While we aim to accurately represent the product you will receive, the picture of the goods on The Wholefood Collective website may differ from the goods actually supplied to you.
With respect to products sold on the site, in no event shall The Wholefood Collective, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.
Allergen Alert
We place emphasis on selecting suppliers who understand the importance of, and have systems in place for the segregation of types of food, and have adequate hygiene and cleaning procedures, to prevent accidental cross-contamination. However, these things are beyond our control as much as we try to minimise them. As such, the food sold on our website may have been packed in a facility that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.
No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.
Out of stock items
We clearly label the products we know are out of stock, and update them frequently.
We have methods in place to greatly reduce the risk of you ordering a product, and later finding it’s out of stock. From time to time however, our supplier may sell out of a particular product quite suddenly. If a product you have ordered is out of stock, we will refund you for both the product and any difference in shipping. Easy.
Right of Return / Refund Policy
We strive to ensure all our group members are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product.
A photo must be provided for damaged items. We may request the item be returned before a refund or replacement is issued on certain items, and it some cases the cost of freight of returning the item will be the customers responsibility.
We allow you 7 days to return a product that you are not satisfied with. Your right of return starts from the day you receive delivery of your order. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, or has been consumed beyond what is deemed reasonable by us, will not be refunded.
If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
Membership Savings Guarantee
We know you’ll save more than your membership fee as you shop with TWC, and we guarantee it. If you shop at least 2 times per year, and spend according to our average member order value of $130, AND not save at least the total of your membership cost, we’ll credit you the difference.
‘Share and Win’ social media promotion
Our monthly ‘share and win’ social media promotion includes the following terms:
– Winner drawn on the 30th of each month, and is announced via social media and a personal email. We reserve the right to use your first name and suburb in this announcement.
– To be eligible for the prize, you must have tagged TWC in your post and used the hashtag #myTWC.
– The prize will be delivered via a one-time-use voucher code to use at checkout, and must be used within 60 days.
– This promotion is in no way supported or endorsed by Facebook or Instagram.
– Enjoy posting your awesome finds with your friends!
Launch Competition
The launch competition runs from Wednesday October 25, 2017 through until Wednesday December 20, 2017. Eligibility to win the MAJOR PRIZE or the RUNNER UP prizes you must submit your first and last name, and email address through the competition page, which constitutes an entry. Only one entry allowed per person. By entering the competition you give TWC permission to contact you regarding our products and services and you must remain subscribed until at least December 20, 2017 to remain eligible to win. The MAJOR PRIZE and RUNNER UP winners will be drawn at 3pm on Wednesday December 20, 2017. All winners will be notified by email. The MAJOR PRIZE consists of 2 prize packs of the following description and value. A Prize Pack includes a $500 shopping credit with TWC + a FREE Annual Membership ($59 value). A 12 month subscription to FMTV ($99 value). A 1 month Wellness Accountability and Mentoring programme from Chara Caruthers ($275 value). A Cook with Me Live subscription from the Kitchen Coach ($200 value). Term 1 of the 5 Minute Healthy Lunchbox System from from The Root Cause ($197 value). 1x Real Food Rockstars eCourse from Alexx Stuart ($75 value). A 3 month membership to the Natural Super Kids Klub from Energetic Mama ($75 value). 3x eBooks from Well Nourished ($50 value). 1x signed copy of Kim Beach’s hardcover book Beach Fit ($20 value). The winner will receive the aforementioned prize pack AND they will nominate a second person to receive an identical prize pack. Total MAJOR PRIZE value of $3100. There are 12x RUNNER UP prize packs to win, which include a FREE Annual Membership with TWC ($59), a $50 shopping credit with TWC, and a 6 month membership to FMTV ($60 value). Any prizes unclaimed within 7 days of the prize draw will be forfeited and subject to a redraw.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with us by entering your email and choosing a secure password. We highly recommend that you
choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using our site in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if login is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
Although we try our darndest, we do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.
Changes to the Terms of Service and the Website
The Wholefood Collective is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. We will make sure to announce any major change in a prominent way, however it is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service means that you have read and agree to the changes.
We hope you join us, and love being a part of the community here at the Wholefood Collective!